We accept Alibaba Trade Assurance Order and Bank Transfer for payment. Please contact us via email vapepenoutlet@gmail.com to quote freight after you placed the order. Thank you:)
Frequently Asked Questions

Frequently Asked Questions

How does your member system work?
● Where do you ship from?
Who is your shipping carrier?
● Can I use my own forwarder?
How can I get a competitive shipping cost?
How long will it take for my order to arrive?
When do you ship the order?
What payment methods do you accept?
Does all products come with warranty?

How does your member system work?

By register to be one of our members, you can easily control all your account activities, including Dashboard, Orders, Reviews, Favorite, Manage Address Book, Account Settings and Message.

Where do you ship from?

All orders are shipped from Shenzhen City, Guangdong Province, China.
 

Who is your shipping carrier?

We ship with DHL and UPS to assure you will get your goods quick and safe.
 

Can I use my own forwarder?

Absolutely yes, you can ask your forwarder to pick up the goods from our warehouse directly.
 

How can I get a competitive shipping cost?

That is a YES as well. UPS will have a favor cost offer for package heavier than 80KG, system will count the weight itself.
 

When do you ship the order?

Orders will be shipped mostly in 48-72 hours after payment cleared.
 

How long will it take for my order to arrive?

DHL and UPS take about 3 to 5 business days for delivery.
 

What payment methods do you accept?

PayPal, Western Union and Wire(TT).
 

Does all products come with warranty?

All products come with manufacturers’ warranty.
 
Customer Center
New Account or Sign In
Shopping Cart
Order Tracking
Shipping Policy
Vapespens.com
Why Us
Location & Working Hours
Disclaimer
Contact Us
Product Categories
Disposable Vape Pens
Oil Vape Cartridges
510 Thread Batteries
Smokeshop Supplies
Other Service
Sourcing Inquiry
OEM